Frequently asked questions

Download the Evo App in the Apple app store or Google play. Pro tip: if you want to skip the driver’s licence requirement, just select “only want to e-bike with us” when signing up.

Anyone over the age of 18 with a valid credit card and contact information can ride.

Nope, you just need to be over 18 years old and have completed our registration process and received approval.

Yes! As long as you’re 18 years or older, have a valid credit card and valid contact information, you can sign up to be an Evolve Member.

E-bikes are electric pedal assisted bikes that operate using a battery. You ride an Evolve like you would a pedal bike, with the benefit of an electric assist motor that provides power to your own pedaling (making the steep hill a breeze!). But don’t worry, e-bikes don't propel on their own. Plus, each Evolve also has a bell to communicate to other road users, automatic front and rear LED lights, and a front basket to hold up to 5kg of gear.

Find an e-bike in the app or walk up to one at an Evolve Parking Zone. If an e-bike isn’t showing up on your app, it may have a low battery and is unavailable, so you’ll need to find another e-bike. Each Evolve has a plate number on the frame that is also listed in the app to help you find and match it easily.

There is a 5-minute reservation window to give you enough time to unlock and inspect the bike.

Unlock Evolve by locating the bike pin on the map or scanning the QR code on the bike within the app. Do a pre-trip check inspection, report any damage and hit the road. Don’t forget to adjust your seat height and put on your helmet before you hop on!

If you need to make a stop and want to keep Evolve, make a stopover. Just click “Stopover” in the app and Evolve will be there when you get back. When you’re ready to hit the road again, select “Resume Trip” to unlock it. Keep in mind that your trip time keeps accumulating while you’re in stopover mode. Plus, ensure you leave your e-bike in a way that doesn’t obstruct any pedestrians or road users.

Return Evolve to any designated Evolve Parking Zone, engage the kickstand and place the helmet in the basket. Hit the "End Trip" button in app, and you're done!

The red shaded areas are “no-riding zones”. Your Evolve E-Bike will automatically reduce its maximum speed to 1km/hr when entering the no-riding zones.

To ensure safety of all road users, Evolve designated no-riding zones are in areas with a higher concentration of pedestrians and all off-street shared pathways, trails and multi-use paths.

Evolve will help you get up to speeds of up to 25km/hr. While you may be able to go faster when going downhill, you won’t get an extra boost over this speed. If you enter designated no-riding zones, the maximum speed automatically reduces to 1km/hr.

A fully charged battery will last for about 50km of ride time depending on conditions. Battery life can be viewed in the app so you can easily see how much battery life you need based on your expected trip length. Don’t sweat it though, even if the battery dies, you'll always be able to ride Evolve, it just won’t have the extra boost.

A fully charged battery will last for about 50km of ride time depending on conditions. Battery life can be viewed in the Evolve app so you can determine how much battery life you need based on your trip. Even if the battery dies, you will always be able to ride Evolve, it just won’t have that extra boost.

Ride an Evolve in designated bike lanes, paved biked trails, or on the street and return it to an approved spot in the Home Zone. Be aware that you must follow the rules of the road, walk Evolve on sidewalks and in no cycling zones and no off roading.

You pay only for the time you use. Our rates are by the minute or by the hour, and we always charge the rate that is cheapest for you. If you’re a frequent rider, you can purchase our monthly subscription plan, at just $9.99/month, you’ll be able to reduce the per-minute rate to $0.10/minute. There is also an unlock fee of $1.25 charged on your first 200 trips/calendar year (resets annually). For more details, take a look at our rate page.

For frequent riders, the monthly subscription provides discounted rates to encourage sustainable transportation. At only $9.99/month, you’ll enjoy a reduced per-minute rate of $0.10 (+$1.25 unlock fee). It’s the most affordable option if you take at least 2 trips per week.

You can opt-out of your monthly subscription at any time. Simply click on “My account” in your Evo app menu, scroll to the “Subscription plans” section and click “Edit”. Hit “No Plan” and save your selection.

To purchase a monthly subscription, click “My account” in your Evo app menu, scroll to the “Subscription plans” section and click “Edit”. Select the “Evolve Monthly Subscription” option and save. You’re now all set and your credit card will be billed monthly automatically.

All charges will be automatically applied to your credit card on file with us. After each ride, you’ll be able to click on “Billing” in the app menu and see each rides summary and charges within 5-10 minutes of ending your trip.

In case the bike is damaged, lost, or left not in a Parking Zone, service fees will apply. To check out all the potential service fees, head to the Rate Schedule in our Member Agreement.

We have many Evolve Parking Zones where you can park your Evolve and end your trip. For the full list of locations and details, check out our Evolve Parking page.

You can park anywhere during a stopover, just make sure you’re sharing the space and that your e-bike doesn’t impede other pedestrians or vehicles. Plus, ensure you follow any applicable provincial laws or municipal by-laws.

Yes, it’s the law. Shared helmets are provided for each Evolve to keep you safe and can be found in the e-bike basket.

Yes, shared helmets are provided for each Evolve to keep you safe.

Our Evolve team members will clean and inspect helmets, e-bikes, and Parking Zones regularly. You can also choose to use your own helmet if you prefer.

All Members will be asked by the Evo App to do a pre-ride inspection before starting their ride and at this time can report any damage or issues immediately and our team will be notified. Plus, our team will regularly inspect the e-bikes and provide any tune ups to ensure a smooth and safe ride.

No, drinking and riding Evolve can be dangerous for you and others (and you might get a ticket from the police). Please e-bike responsibly and don’t drink and ride.

Make sure you, and anyone else involved, are safe. Call 911 if there are any safety concerns or injuries. Contact our customer service team when it's safe to do so at 844.386.2386 to report the accident.

With Evolve you never have to worry about a flat tire. Each e-bike is equipped with “airless tires” made of solid rubber and won’t go flat.

Please report any potential theft to our customer service team at 844.386.2386 right away.

If the e-bike becomes damaged during your ride, give us a call right away at 844.386.2386 and we can help you out.

Riders assume all risks relating to the use of the e-bikes and the Evolve E-Bike Share service and understand that riding an e-bike involves risk to them and others. Review the Member Agreement for full details.

No, you can't mount an Evolve E-Bike on a roof rack as described in our Member Agreement.

You can take a look at the Evolve Member Agreement to understand all of the conditions of being an Evolve Member and riding an e-bike.